Try these steps if you are having problems getting into SchoolNet:

STEP 1

Problem: If students log-in through PowerSchool and click the link to SchoolNet and get a white screen or just spins.

Solution: Only give it a minute or two, then close the tab and click SchoolNet link again - Try this two more times.

STEP 2

Problem: Student continues to have difficulties logging in to SchoolNet

Solution:  Completely close browser and open a new browser and try again.  Sometimes switching to FireFox from Chrome or visa versa helps. (Note: Chromebooks don't have different browsers.)

*May even go an extra step by clearing history in the browser.

STEP 3

Problem: If students log-in through PowerSchool and click the link to SchoolNet and get a message that says “Our Apologies…” or attempted solution above with no success.

Solution: Close out, open a new web window, and type in the following web address: http://homebase.schoolnet.com.  This opens a “back door” way to access SchoolNet.  Student will be directed to NCEdCloud to log in and will then be directed to SchoolNet.